Customer Protection

Here are a few tips to protect your personal information against fraudulent schemes:

  • Our company would never request a confirmation of personal information via email such as Social Security numbers, passwords, and account numbers. DO NOT respond to these emails, even if they look legitimate. We already have your information if you are a customer.
  • Never respond to an unsolicited email that asks for detailed financial information. Know who you are dealing with.
  • Resist the urge to respond to a suspicious email and to provide the information requested, despite urgent or exaggerated claims.
  • Read the text of the email several times and ask yourself why the information requested would really be needed.
  • Don’t use links that are provided in any suspicious email.
  • Be suspicious of any email notifications requiring you to act immediately to prevent an account from being closed or voided. Do not be intimidated!
  • Report anything suspicious to the proper authorities. Alert the company or government agency identified in the suspect e-mail through a phone number that you know to be legitimate.
  • Monitor your credit report at least annually.
  • Protect your Social Security number.
  • Protect your passwords: Never write down your passwords.
  • Never share passwords with anyone. Change your password every few months. Change your password if you think it has been compromised.
    For a password to be strong and hard to break, it should be at least nine characters long, contain characters from each of the following three groups: letters (uppercase and lowercase), numerals, symbols (all characters not defined as letters or numerals), not contain your name or user name and not be a common word or name.
  • Always use a secure Website when submitting credit card information or other personal information in transactions that you initiate.
  • Be sure your computer is up-to-date with security patches, anti-virus, and anti-spyware protection.
  • Always virus-check any media before placing it in your computer.
  • Always virus check all email attachments before opening them.

 

Related Links
• www.aba.com
• www.fdic.gov
• www.usdoj.gov
• www.idtheftcenter.org
• www.ftc.gov
• www.stopfraud.gov
• www.usa.gov