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WE RESPECT YOUR CONFIDENTIALITY AND VALUE YOUR TRUST
Evolving technology and new market practices have increased the amount of customer information collected and shared in today’s marketplace. Consumers may be concerned about the impact that collection of this information may have on their privacy. At Northeast Home Loan, we are sensitive to the importance of these concerns. Our goal is to serve you as effectively, efficiently, and conveniently as possible, while also protecting the confidentiality and security of the information you provide us.
PRIVACY NOTICE
We use technology to manage and maintain customer information in order to provide our customers with a broad range of financial products and services as efficiently as possible. We want you to understand what information we collect about you and how we use it. This Notice describes our policies and practices for the collection, use and security of nonpublic personal information about our individual customers (consumers), including both present and former customers.
What Information We Collect
We may collect “nonpublic personal information” about you from the following sources:
• Information we receive from you on applications for a loan or other product or service, or on other loan forms;
• Information about your transactions with us, with other companies related to us by common control or ownership (“affiliates”) or with others and;
• Information we receive from third parties such as credit bureaus.
"Nonpublic personal information” is nonpublic information about you that we obtain in connection with providing a financial product or service that you obtain for personal, family or household purposes. For example, nonpublic personal information includes your social security number and information about assets and liabilities, income and your accounts and relationships with us, such as loan balances, loans, loan charges, payment history, and overdraft history.
What Information We Disclose
As further described below, we may disclose some or all of the nonpublic personal information we collect about you to third parties within or outside our corporate family.
To Affiliates – We are permitted under law to share with companies related to us by common control or ownership (“affiliates”) your name, address, telephone number, and similar identifying or contact information, as well as information about our own experiences or transactions with you or your account, such as your loan balances and your payment history with us. We may also share other information about you (such as credit reports and information we receive from you in applications) with our affiliates when authorized by you. Our affiliates include Passumpsic Bancorp, a mutual holding company and Passumpsic Savings Bank.
To Nonaffiliated Third Parties – In certain circumstances, we are permitted or required under law to disclose nonpublic personal information about you:
• To our auditors or regulatory authorities in Connection with a financial audit or examination of the bank;
• To government entities or in response to a subpoena or court order;
• To credit bureaus or other consumer reporting agencies;
• To persons acting in a fiduciary or representative capacity on your behalf;
• To companies we hire to provide operational support or to assist us in assessing the quality of services we provide to you;
• To complete a transaction initiated by you or to provide a product or service specifically requested or authorized by you.
We may also disclose nonpublic personal information about you and your accounts to nonaffiliated third parties who assist us in marketing our own products and services, such as printers, mail houses and advertising and marketing firms.
We may also disclose certain nonpublic personal information about you to other financial service providers with which we have joint marketing agreements. Our joint marketing partners may include firms that offer the following kinds of financial products and services: insurance, securities brokerage, credit cards, leasing, mortgage banking, tax preparation, fiduciary services, estate and financial planning, and investment management and advisory services. The types of nonpublic personal information we may disclose in these situations is limited to information about our own transactions or experiences with you (such as the fact that you maintain an account relationship with us and your account balances and payment history with us), as well as your name, address, telephone number and similar contact information.
We require nonaffiliated third parties to whom we disclose customer information to maintain the confidentiality and security of that information.
Health and Medical Information
We will not use or disclose, internally or externally, personally identifiable health or medical information about you for any purpose other than underwriting or administration of an insurance policy, claim or account, or otherwise for the purpose for which the information was disclosed to us, or as permitted or required by law.
Our Security Procedures
We maintain physical, electronic and procedural safeguards in accordance with standard banking industry practices and regulatory requirements to help prevent unauthorized access to confidential information about you.
We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, training programs and our policy on ethics, and we train them in the proper handling of customer information. Employees who violate our policies and procedures are subject to our normal disciplinary process.
How to Contact Us
If you have questions or comments on this Privacy Notice, you may:
• Call us at 1-802-257-7815
• Send us an e-mail at nehl@northeasthome.com
• Write to us at: Northeast Home Loan 80 Flat St., Suite 107 Brattleboro, VT 05301
Please direct all correspondence about this Privacy Notice to the attention of the Compliance Officer.
EQUAL HOUSING LENDER This privacy statement is not intended to create a contract or to create or expand our legal obligations. We reserve the right to make future changes to this statement. If we do so, you will receive a revised and updated copy of this Notice at that time.
NEHL Privacy Notice (rev. 7-1-04)
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